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We visited eight large, mid-sized electronic stores across Delhi-NCR to get a flavour of consumer finance business volumes and general post-pandemic customer behaviour.
Our biggest takeaway from this exercise is that paper, non-banking financial company-finance volumes are down significantly YoY.
Our channel checks suggest that volumes for Bajaj Finance Ltd. are down 17-63% YoY across various stores but the month-on-month momentum is improving at a rapid pace.
For HDFC Bank Ltd. too, paper-finance volumes are down 28-60% YoY across stores.
Based on our interactions with customers and in-store staff, we understand that customers’ preference for cash, cards has increased, thereby affecting the overall paper-finance volume.
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