Pensioner’s fury as Paddy Power refuses to pay £2,400 due to ‘small mistake’

Mick Keane, 83, from Birmingham, has blasted Paddy Power after a ‘little mistake’ on his betting slip proved costly. The punter claims he had four horses come in one after the other

Mick Keane has voiced his fury after Paddy Power refused to pay out more than £2,400

A pensioner who thought he’d scooped £2,400 when four horses he backed came in one after the other has hit out after being offered just £340.

Mick Keane, 83, from Birmingham, has blasted Paddy Power after a “little mistake” on his betting slip proved costly.

Mick’s delight turned to anger when the bookie refused to hand over the full amount because of an error over the time of one of the races.

Paddy Power instead offered Mick just £364.48 for three winners instead of four, Birmingham Live reports.

The pensioner said he was so upset he ended up at Good Hope Hospital for checks after his blood pressure had been sent “sky high”.

The bookie blamed an error on Mick’s betting slip

Mick’s mistake came when he selected his ride in the 4.10pm at Chepstow on Saturday, October 9, which was in fact the 4.05. He picked the winner – Paint the Dream – but it turned into a nightmare when he arrived to collect the loot.

He said staff changed his bet to the 4.10 at Newmarket and claimed they refused to transfer it to the Chepstow race even though he spotted his error before any of the races he had gambled on began.

But Paddy Power said Mick did not dispute the change of venue on the bet at the time and only complained when he returned later to pick up his winnings.

Mick, who placed his bets at the chain’s One Stop Shopping Centre branch in Perry Barr, said: “I go in Paddy Power as they say the Irish firms are the best.

“I went to their shop at One Stop in Perry Barr at about 11am and picked out some horses. I put the number of the horse, the time on and the race meeting and took the odds.

“I don’t write the names as I find it difficult to spell them.

“I left the shop but then noticed I made a little mistake with the time in the bet and went back in an hour before the races started.

Paddy Power has defended its decision, blaming an issue with race times


Birmingham Mail)

“They said they had changed it to Newmarket. I said I wanted to change it to Chepstow. But they wouldn’t. No race of mine had gone off at all but they didn’t want to know.

He continued: “I went home and later checked the winners and saw four of my horses came in.

“When I went back in they said they had changed what they put as the 4.10 at Newmarket now as a non-runner but they wouldn’t pay me on the 4.05 at Chepstow.

“I have been paid out before when they have said ‘we knew what you wanted to bet on’. But not Paddy Power.

“As a result of this my blood pressure shot through the roof. I put on a bit of a show at the bookmakers.”

Mick had bet on the 2.02 at York No.10 – Canonized – which won at a starting price of 7/2, followed by the 3.25 at Limerick – No. 2, Dante’s Pass, which won at a starting price of 9/2.

He then followed up with the 5.25 at Fairyhouse, which was actually the 5.22. No. 2 – Ambitious Fellow – won at a starting price of 6/4.

But he wrote the 4.10 at Chepstow when the race was actually the 4.05. Paint the Dream did win at 15/2 – but it was of little help to Mick.

The details of Mick’s bet were a £5 accumulator – on all five horses winning, five £2.50 quadruples, five £4 singles and a 50p Super Yankee – 26 bets on all possible combinations, singles, doubles, trebles, quadruples and an accumulator, costing £13.

His total bet was £51 – accepted by Paddy Power, although the selections add up to £50.50.

He has refused the £364.48 pay out and said he had lost more than £2,000 because of Paddy Power’s refusal to honour his bet.

Mick is a regular customer at bookmakers in the area and said “everybody knows me”. He said betting ‘keeps me alive and gives me a bit of interest”.

He added: “I am desperate. I needed that money to go on holiday with my son Julian. I got four winners and they will only pay me out on three.

“It’s like giving you a cream cake and they have taken the cream off.”

A spokesman for Paddy Power said: “Where a meeting is stated and there is no time or an incorrect time, with all multiple bets the selection will be void, unless the sequence of selections written on the slip make the intended time clear.”

The firm added that when Mick returned to the shop he was told his incorrect Chepstow selection had been moved to the 4.10 at Newmarket, which was “something he did not dispute at that stage”.

It said he then returned at 6pm and was told his winnings were £55 and that was “the only time he disputed the Chepstow/Newmarket issue”.

He was also told of an error on the timing of the Fairyhouse selection but this was changed and the bet “retranslated”. The Newmarket selection was considered a non-runner, even though the number three horse in that race did run, to give winnings of £364.48.

Paddy Power maintained that if Mick had returned to the shop and asked for the bet to be changed “we would have simply changed the bet”. It said he agreed to the change.

But Mr Keane keenly denies Paddy Power’s explanation.

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